Return and Refund policy

Thank you for choosing Flavors of Kerala for your culinary experience. We strive to provide you with the finest products, and we want you to be completely satisfied with your purchase. Please take a moment to review our Return and Refund Policy.

1. Returns:

Food Contamination Policy: Due to the nature of our products, we do not accept returns to ensure the safety and quality of our food items. We take hygiene and food safety seriously, and returning food products could pose a risk of contamination.
Exceptions: In extreme cases where you have received the wrong product, please contact our customer service team within 24 hrs of receiving your order to initiate the return process.

2. Refunds:

Refund Eligibility: Refunds will only be issued for orders where the wrong product has been delivered or products got tampered while delivery due to courier partner issues.
Refund Process: To request a refund, please contact our customer service team at info@flavorsofkerala or give us a call on +91 77367 45297 within 24hrs of receiving the incorrect item.
Verification: Our team will review your request and may require additional information, such as order details or photographic evidence, to verify the error.
Refund Approval: Once your refund request is approved, we will initiate the refund process.
Refund Method: Refunds will be processed to the original payment method used for the purchase.
Refund Timeframe: Please allow 2 business days for the refund to reflect in your account.

3. Contact Information:

If you have received the wrong product or have any concerns regarding your order, please contact our customer service team at info@flavorsofkerala or give us a call on +91 77367 45297.

4. Exceptions:

We do not offer refunds for dissatisfaction with taste preferences or other subjective opinions about our products.
If you have concerns about the quality of our products, please contact us within 24 hrs of receiving your order, and we will do our best to address your concerns.

5. Changes to the Policy:

This Return and Refund Policy may be updated without notice. Please refer to the latest version on our website for the most up-to-date information.
Note: Your satisfaction is important to us, and we appreciate your understanding of our policy to ensure the safety and quality of our food products.

Thank you for choosing Flavors of Kerala!